Privacy Policy
At Hiczone, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your information when you use our website, mobile app, or any related services (collectively, the “Platform”).
We collect the following types of information to provide and improve our services:
a. Personal Information:
Name, email address, phone number, billing and shipping address
Payment information (processed securely through third-party payment gateways)
b. Location Data:
We may collect your approximate or precise location (via GPS, Wi-Fi, or network data) to:
Show nearby stores or delivery availability
Improve service accuracy and delivery times
Prevent fraud or unauthorized transactions
You can manage or disable location access through your device settings.
c. Usage Data:
Device type, operating system, browser type, IP address, and activity logs to enhance platform performance and user experience.
d. Cookies and Similar Technologies:
Used to store preferences, analyze traffic, and provide personalized recommendations or offers.
We use collected information to:
Process and deliver your orders
Provide customer support
Manage vendor listings and marketplace operations
Personalize your shopping experience
Improve app functionality, security, and performance
Comply with legal obligations
We do not sell or rent your personal information.
We may share limited data only with:
Vendors — for order fulfillment and support
Service Providers — such as payment gateways, logistics partners, and analytics tools
Legal Authorities — when required by law or to prevent fraud or abuse
All partners are required to maintain confidentiality and use your data only for the intended purpose.
We use industry-standard encryption and security practices to protect your data.
Despite these measures, no online system is fully secure, and users share information at their own risk.
You have the right to:
Access, update, or delete your data
Withdraw consent for data collection (including location)
Request data portability or limitation of use
For any privacy-related requests, contact us at privacy@hiczone.com.
We retain your data only as long as necessary to fulfill the purposes outlined above or as required by law.
Our platform is not intended for users under 18 years of age. We do not knowingly collect data from minors.
We may update this Privacy Policy periodically. Updates will be reflected with a new “Effective Date” on this page.
If you have any questions or concerns about this Privacy Policy, contact us at: info@hiczone.com
