At Hiczone, we aim to provide a smooth and transparent shopping experience. This Refund Policy explains when refunds are applicable.

1. Refund Eligibility

Refunds may be issued under the following circumstances:

• You received a damaged, defective, or incorrect product

• The vendor fails to deliver the order

• Order is cancelled before shipping (as per Cancellation Policy)

• Service not delivered as described

2. Non-Refundable Cases

Refunds will not be provided if:

• The product is damaged due to customer misuse

• The product has been used extensively after delivery

• The request is made beyond the return/refund window

• Items are non-returnable (e.g., perishable goods, hygiene products, customized orders)

3. Refund Process

• Submit a refund request through your Hiczone account or email support@hiczone.com

• Our team may request images, videos, or additional details.

• Once approved, the refund will be processed to your original payment method.

• 4. Processing Time

  Refunds typically take:

• 5–7 business days for online payments

• 7–10 business days for bank refunds

• 5. Vendor Responsibilities

  Vendors must comply with Hiczone’s quality, packaging, and delivery guidelines.
  If a vendor fails to resolve an issue, Hiczone will step in for dispute resolution.

  Processing times may vary depending on banks or payment gateways.